Havenwood Shores

House Rules & Policies

Self-Checkin · No Pets Allowed · No Smoking · No Parties

Cleaning Policy

During your stay, you are expected to maintain the cleanliness and order of the property. This includes but is not limited to the following: keeping floors clean and dry, maintaining the cleanliness of kitchen and bathroom fixtures, appliances, and utensils, and practicing general cleanliness so as not to cause permanent damage to the property.

If it is determined by inspection of the Owner upon the termination of your stay that an excessive amount of cleaning is required, you will be responsible for paying an additional, non-refundable $100 cleaning fee.

Cancellation Policy

The cancellation and refund policy applicable to your trip will vary based on the rate you choose at the time of booking. Below, are our two most common cancellation polices. If you have an existing reservation, refer to your trip details page for the applicable policy.

Flexible Cancellation

Your reservation is subject to the cancelation terms below.

• Reservations cancelled at least 7 days before arrival will receive a 100% refund.
• Reservations cancelled less than 7 days before arrival are not eligible for refund.

Additionally, partial stays and early termination are not subject to pro-rated refunds.

Nonrefundable Cancellation

Your reservation is subject to the cancelation terms below.

• Reservations cancelled within 24 hours of booking and more than 24 hours before arrival will receive a 95% refund.
• Reservations cancelled more than 24 hours after booking or less than 24 hours before arrival are not eligible for refund.

Additionally, no changes to the date or location of your reservation are allowed after booking.

What to Expect

Each of our vacation rental properties possesses distinctive traits, and we consider it essential for you to be aware of these prior to your visit. Our goal is to ensure a comfortable and enjoyable experience for every guest, and understanding these differences from your home can contribute to that. To assist in making your booking decision more informed, we present some key points for your consideration.

Special Considerations

• Shared Spaces: These cottages are part of a shared property. Consequently, the outdoor space and beach are shared with other guests. We anticipate everyone to respect others' enjoyment. Rest assured, the interior of your cottage remains completely private and personal throughout your stay.
• Cleanliness: We prioritize offering a clean environment for your vacation. Every linen, appliance, surface, and fixture is thoroughly cleaned between stays. However, there are some points to note:
  • With the beach comes sand, which we endeavor to remove completely. However, if we miss a few grains, rest assured they've been mopped, sprayed, or wiped clean.
  • Please note, these points are not meant to excuse substandard cleaning. If you ever feel our cleaning is insufficient, let us know immediately, and we'll rectify the situation.
• Hot Water: Some cottages have smaller water heaters than you may be accustomed to at home. Prolonged or extremely hot showers might be challenging, especially in cold weather. Spacing out showers, dishwashing, and other hot water use usually solves the issue. If this poses a concern, consider booking one of our larger cottages with more substantial water heaters.
• Coastal Living Challenges: Our vacation rental homes are located on Lake Huron's shore, close to the Huron National Forest. Given our location and the age of our properties, please be aware of the following:
  • Ants and other insects may find their way into the cottage, despite regular pest control efforts. You can help by maintaining food cleanliness and immediate cleanup.
  • Rarely, mice may get past our precautions, especially during cooler weather. It's unlikely but worth considering when deciding to book.
• Accessibility: Our cottages are not handicap-accessible. Most doorways are narrow, and some spaces may present obstacles for those with mobility issues. Please review all photos to assess suitability before booking.
• Provided Items: To simplify your packing, we supply essentials for your trip, but with certain limitations to stay competitive:
  • Sanitary Items: Expect roughly 1 roll of paper towel, 1 roll of toilet paper per bathroom, and 2 trash bags.
  • Kitchenware: We provide dinnerware to accommodate the maximum number of guests, plus basic cookware. e.g. at least 1 saucepan, 1 frypan and simple cooking utensils.

As frequent travelers, we value honesty and transparency about our properties to ensure you're well-prepared and can fully enjoy your vacation. If you need more information or have questions before booking, please don't hesitate to contact us. We're here to assist you.

Amenities & Photos Disclaimer

We do our best to accurately reflect our properties and included amenities through photos and text. We also regularly make improvements to our properties. While we strive to update our website quickly after changes are made, property photos and descriptions provided through our website may not be current, nor do we guarantee that our descriptions and photos are error-free. Additionally, the listed amenities and visual depictions of our properties at the time of booking may change prior to your arrival, without notice. Common changes may include new decor, furniture, appliances, fixtures and landscaping. Core details that will not change include: location, number of bedrooms and bathrooms, size of beds and the inclusion of major appliances as noted within property descriptions. Should any core details detrimentally change after booking and before arrival, you will be notified and granted exception to the current cancellation policy. No other changes provide exception to the cancellation policy in effect at the time of booking. It’s important to us that you arrive to a place that meets or exceeds your expectations; check back periodically to view changes.